If you find yourself or others making any of the following statements, you may have discovered symptoms of resistance to change.
- We tried that
- Our nursing home is different
- It costs too much
- We are already doing that “stuff”
- We’re all too busy for that
- It’s too big a change
- We don’t have time to do this
- We’re short staffed
- The employees will never go for it
- We’ve never done it that way
- We’ve always done it this way
- Why make a change? Things are okay.
- We don’t have the money
- We don’t have the equipment
- We have great surveys, so why should we change what we are doing?
- We don’t have the staff
- You’re years ahead of your time
- It sounds like it will be too hard
- It isn’t in the budget
- We don’t need culture change; we are great clinically
- You can’t teach an old dog new tricks
- Let’s just think about it
- The residents won’t like it
- The staff will buck any changes we make
- We have to get Board approval, and that will take too long
- We believe in TQM, not culture change
- Maybe that will work in your department, but not in mine
- The Finance Director will never approve the start-up costs
- Our management staff changes every 6 months, so how could we possibly do it?
- We are too busy preparing for survey
- Families won’t understand it
- It can’t be done
- It’s impossible
Create an environment of well-planned education for all departments and all levels of responsibility, and you will prepare your staff to understand and implement Culture Change for the benefit of all.
Allison Lantieri
