Friday, October 10, 2008

Pitfalls to Culture Change

Our team is often asked what some of the biggest pitfalls regarding management practices can be when transitioning to a social model of care. Overall, most challenges occur when management takes a dictatorial role and not a guiding role.

Here are some of the biggest pitfalls that we see again and again:

1. FAILURE TO SUPPORT YOUR TEAMS WILL RESULT IN A LACK OF CARING!

2. Stop and Start will not fly~ team members have “BEEN THERE/DONE THAT”

3. YOU CANNOT expect YOUR Team Members TO FEEL EMPOWERED ONLY WHEN IT IS CONVENIENT FOR YOU.

4. Employees will not remain ZAPPED when they are SAPPED

5. SUPPORT your team’s decisions

6. Turn down a team’s decision and you won’t have to worry about what their next decision will be because there probably won’t be one…

7. Walk the talk…Your team will be watching!

8. “Do as I say, Not as I do” philosophy will result in a home that is filled with resentment and anger

9. Adopt an open door policy and create an organization that is transparent. Secrecy builds walls, community breaks them down.

10. If you aren't the person to Champion Change in your home, that is OK--just step aside and empower someone else to lead the charge.

For more information about how to successfully lead your home through Culture Change, please visit us at www.caregivereducation.org